Big Joe’s Customs Privacy Policy

Effective Date: September 4, 2026

Big Joe’s Customs, LLC (“Big Joe’s Customs,” “BJC,” “we,” “us,” or “our”) respects the privacy of our customers, website visitors, employees, and authorized users of our business software. This Privacy Policy explains how we collect, use, protect, and disclose information in connection with our website, motorcycle service operations, Big Joe’s Customs Shop Manager software, and connected third-party services.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name

• Address

• Email address

• Telephone number

• Customer and business contact information

• Motorcycle and vehicle information

• Service history

• Appointment information

• Estimates and work orders

• Repair authorization information

• Inspection information and photographs

• Communications with Big Joe’s Customs

• Billing, invoice, and payment-related information

• Other information necessary to provide requested products or services

We may also collect technical information generated through use of our website or business systems, such as browser information, device information, IP address, timestamps, and application activity where supported by the applicable service.

2. QuickBooks Online Information

Big Joe’s Customs Shop Manager may connect to Intuit QuickBooks Online through Intuit’s authorized APIs.

When an authorized user connects QuickBooks Online, the software may access or process information necessary to support Big Joe’s Customs business operations, including:

• QuickBooks company information

• Customer records

• Customer identifiers

• Products and services

• Estimates

• Invoices

• Payment and transaction status information

• Related accounting identifiers and synchronization information

QuickBooks information is accessed only for legitimate Big Joe’s Customs business functions and only after an authorized user connects the appropriate QuickBooks Online company.

We do not sell QuickBooks data, use QuickBooks data for third-party advertising, or provide unauthorized third parties with access to a connected QuickBooks company.

3. How We Use Information

We may use information to:

• Schedule appointments

• Identify customers and motorcycles

• Prepare estimates and work orders

• Obtain repair authorizations

• Perform and document service inspections

• Communicate with customers

• Maintain service history

• Prepare invoices and related financial records

• Synchronize authorized information with QuickBooks Online

• Process business transactions

• Maintain internal accounting and operational records

• Improve our services and business systems

• Protect against fraud, misuse, or unauthorized access

• Comply with legal, accounting, tax, and regulatory requirements

4. Connected Services and Service Providers

We may use third-party service providers to support business operations. Depending on the service being performed, these providers may process information on our behalf.

Examples may include:

• Intuit QuickBooks Online for accounting and financial operations

• DocuSign for electronic signatures and authorizations

• Google services for authorized communications or application integrations

• Wix for website hosting and website functionality

• Email and communications providers

• Data hosting, backup, networking, and security providers

Third-party services are also governed by their own privacy policies and terms.

We provide third parties only the information reasonably necessary to perform the applicable service or integration.

5. OAuth Credentials and Account Access

Connections to services such as QuickBooks Online may use OAuth authorization.

Big Joe’s Customs does not require users to provide their QuickBooks password directly to Shop Manager. Authentication is performed through the applicable third-party authorization service.

Authorization tokens and other integration credentials are maintained using security mechanisms appropriate to the system on which the software operates.

Users may revoke third-party access through the applicable provider, including through their Intuit account where supported.

6. Information Sharing

We do not sell personal information.

We may disclose information when reasonably necessary:

• To provide requested products or services

• To authorized service providers

• To complete accounting or financial operations

• With the customer’s consent

• To protect Big Joe’s Customs, our customers, or others

• To investigate fraud or unauthorized activity

• To comply with subpoenas, court orders, laws, or other legal obligations

• In connection with a sale, merger, restructuring, or transfer of the business, subject to applicable law

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.

These safeguards may include:

• Access controls

• Authentication requirements

• Encrypted network communications

• Credential protection

• Restricted database access

• System backups

• Network security controls

• Logging and application validation

• Limited access to authorized personnel

No electronic system can guarantee absolute security, but we take reasonable measures appropriate to the nature of the information we maintain.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services

• Maintain customer and motorcycle service history

• Maintain accounting and tax records

• Meet warranty or business-record requirements

• Support legitimate business operations

• Resolve disputes

• Comply with applicable legal obligations

Information may be deleted, archived, or anonymized when it is no longer reasonably required.

9. Customer Choices and Requests

Customers may contact us to request that we review or correct personal information maintained by Big Joe’s Customs.

Where appropriate and permitted by law, customers may also request deletion of certain information. Some records may need to be retained for accounting, tax, warranty, legal, fraud-prevention, or business-record purposes.

Requests may be submitted using the contact information below.

10. Cookies and Website Technologies

Our website and website service providers may use cookies and similar technologies for functions such as:

• Website operation

• Security

• User preferences

• Traffic measurement

• Performance analysis

Browser settings may allow users to restrict or remove cookies, although doing so may affect website functionality.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 for the purpose of providing our motorcycle service or business software services.

12. Third-Party Websites

Our website or software may contain links to third-party websites or services.

Big Joe’s Customs is not responsible for the privacy practices, security, content, or policies of third-party websites or services. Users should review the applicable third party’s privacy policy before providing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our business, software, integrations, or legal requirements change.

When material changes are made, the updated policy will be posted on this page with a revised effective date.

14. Contact Us

Questions, concerns, or privacy requests may be directed to:

Big Joe’s Customs, LLC
4402 Weaver Ct N, Unit 101
Hilliard, Ohio 43026
United States

Email: info@bigjoescustoms.com